Paying your rent

You can pay your rent in one of the following ways:

  1. by standing order or by BACS payments to 20/20’s bank account. 20/20’s bank details are as follows: Sort code: 30 – 65 – 49 | Account number: 51360168
  2. by payments by cash or cheque using your Allpay card where Allpay cards are accepted. If you lose or do not have an Allpay card and wish to use this method of payment, please contact or ring 0121 667 1123
  3. some 20/20 members continue to have their rent paid through Housing Benefit directly to 20/20, but this is being phased out and replaced by Universal Credit.  Those members who receive Universal Credit receive contributions towards their rent within the Universal Credit and so will need to use one of the methods above to pay their rent to 20/20.

We need our members to regularly pay their rent and we hope that members will be able to keep their rent accounts in credit.  However, we recognise that on occasions members have difficulties to pay their rent.  If you are having such difficulties, please get in touch with or ring 0121 667 1123 as soon as possible.

If you wish to know the balance of your rent account, or if you want signposting to where you can get advice and support regarding claiming benefits that might help you with your rent, please get in touch with or ring 0121 667 1123.  20/20 sends a quarter rent statement to all of our members to keep you updated about the position of your rent account.  If you have queries or concerns about your rent account, please get in touch with or ring 0121 667 1123.

20/20 increases its rents and service charges once a year at the beginning of October.  There are limits set by Government regarding the maximum amount we can increase the rent, but the committee usually recommends a rent increase lower than this maximum amount.  Service charges are set in accordance with costs for providing services.  All members have an opportunity to have their say about what rent and service charge increases should be at a General Meeting held in August.