20/20 members can report repairs during working hours (Monday to Friday 9.00am to 5.00pm) to BCHS, who we pay to manage our repairs. You can report repairs to them in person, by telephone, or by letter.

NB. BCHS is closed for lunch between 1.00pm and 2.00pm and for training on Wednesday afternoons. If you have an emergency repair during those times, please use the emergency numbers below.

Telephone:  0121 442 5001 (select option 1)

Emergency repairs
If you have an emergency outside of working hours, please contact:

Contractor	Contact number	Trade
John Coffey	0121 449 1869 0779 960 3817	General repairs including plumbing and drainage
Arrow Services	0114 304 9642	Electrical faults
MPS Heating	0798 541 1976	Central heating breakdown
Cadent	0800 111999	Gas Leak

If you smell gas, turn off the gas at the mains supply and telephone Cadent immediately and inform BCHS as soon as possible afterwards.

If you have an electricity or water emergency, please turn off your electricity or water service.

When a contractor is called out on an emergency, they charge 20/20 more for the repair.  So if you call someone out for an emergency repair and it isn’t an emergency, you will be charged for it.   Emergency, urgent and routine repairs are defined here.