If you have an emergency outside of working hours, please also contact 0121 667 1123. This number will divert to BVT’s out of hours provider.
If you smell gas, turn off the gas at the mains supply and telephone Cadent on 0800 111999 immediately and inform BVT as soon as possible afterwards.
If you have an electricity or water emergency, please turn off your electricity or water service.
When a contractor is called out on an emergency, they charge 20/20 more for the repair. So if you call someone out for an emergency repair and it isn’t an emergency, you will be charged for it. Emergency, urgent and routine repairs are defined here.