Reporting a repair

20/20 members can report repairs during working hours (Monday to Friday 9.00am to 5.00pm) to BCHS, who we pay to manage our repairs. You can report repairs to them in person, by telephone, or by letter.

NB. BCHS is closed for lunch between 1.00pm and 2.00pm and for training on Wednesday afternoons. If you have an emergency repair during those times, please use the emergency numbers below.

Telephone:  0121 442 5001 (select option 1)

Emergency repairs
If you have an emergency outside of working hours, please contact:

Contractor Contact number Trade
John Coffey 0121 449 1869

0779 960 3817

General repairs including plumbing and drainage
Arrow Services 0114 304 9642 Electrical faults
MPS Heating 0798 541 1976 Central heating breakdown
Cadent 0800 111999 Gas Leak

If you smell gas, turn off the gas at the mains supply and telephone Cadent immediately and inform BCHS as soon as possible afterwards.

If you have an electricity or water emergency, please turn off your electricity or water service.

When a contractor is called out on an emergency, they charge 20/20 more for the repair.  So if you call someone out for an emergency repair and it isn’t an emergency, you will be charged for it.   Emergency, urgent and routine repairs are defined here.



our agents

BCHS Green Square Accord
28 George Street
Balsall Heath
Birmingham  B12 9RG

Telephone:  0121 442 5001

Quick contact

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20/20 Housing Co-operative ltd. is registered as a Housing Co-operative with the Financial Services Authority No 24566R and as a co-operative housing association with the Regulator of Social Housing No C3489

Registered office: c/o BCHS Green Square Accord, 28 George Street, Balsall Heath, Birmingham  B12 9RG

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