20/20 members can report repairs during working hours (Monday to Friday 9.00am to 5.00pm) to BCHS, who we pay to manage our repairs. You can report repairs to them in person, by telephone, or by letter.
NB. BCHS is closed for lunch between 1.00pm and 2.00pm and for training on Wednesday afternoons. If you have an emergency repair during those times, please use the emergency numbers below.
|Telephone: 0121 442 5001 (select option 1)
If you have an emergency outside of working hours, please contact:
||0121 449 1869
0788 150 6940
|General repairs including plumbing and drainage
||0121 752 0660
0785 492 5289
||0798 541 1976
||Central heating breakdown
If you smell gas, turn off the gas at the mains supply and telephone Cadent immediately and inform BCHS as soon as possible afterwards.
If you have an electricity or water emergency, please turn off your electricity or water service.
When a contractor is called out on an emergency, they charge 20/20 more for the repair. So if you call someone out for an emergency repair and it isn’t an emergency, you will be charged for it. Emergency, urgent and routine repairs are defined here.