Speed of repairs service

Emergency repairs are done within 24 hours – an emergency and make safe repairs service is available 24 hours every day including public holiday periods, to remove danger and make your home and its occupants safe. Emergency repairs put the health, safety or security of members or others at immediate risk or affect the structure of the building.  They include:

  • gas leaks
  • total loss of electricity – check if the meter is working or if there is a power cut before calling the emergency number
  • unsafe electrical sockets or fittings
  • severe roof leak
  • blockage of your only toilet
  • blocked overflowing drain
  • burst water pipe where you can’t stop the supply or turn off the water
  • minor water leak which cannot be contained and is likely to cause damage
  • boarding up a door or window – we may recharge members for this unless it is as a result of a crime and you have a crime reference number
  • securing a ground floor door or window
  • loss of keys – we will usually recharge members for this 

Urgent repairs are done or made safe within 7 days– repairs which could affect the health, safety or security of residents; damage the property; or which could severely inconvenient members or others if not addressed urgently.  They include:

  • hot water supply and central heating problems (dependent on the weather and the health and/or age of the people living in the house)
  • dangerous roof tiles
  • rotten flooring
  • leaking overflows or guttering

Standard repairs are done within 28 days – all other repairs are included in this category.   They include:

  • front door sticking
  • gate post loose
  • plasterwork repairs
  • easing or re-fitting doors or windows
  • minor plumbing leaks
  • repairs to floors and paths that are not hazardous

Repairs where estimates are needed, or where specialist work or scaffolding is required may take longer.  BCHS will let you know if this is the case.

If your repairs are not done as set out here, please either get in touch with BCHS, or with a committee member or by e-mail at info@2020.coop


20/20 Housing Co-operative Ltd
16 Park Road
Birmingham B13 8AB

email: info@2020.coop

our agents

BCHS Accord
28 George Street
Balsall Heath
Birmingham  B12 9RG

email:  info@bchs.coop
Telephone:  0121 442 5001

Quick contact

20/20 Housing Co-operative ltd. is registered as a Housing Co-operative with the Financial Services Authority No 24566R and as a co-operative housing association with the Regulator of Social Housing No C3489

Registered office: 16 Park Road, Moseley, Birmingham B13 8AB

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